Customer Service Representative

Position Title: Customer Service Representative
FLSA Status: Hourly
Type of Position: Full-time
Department Name: Customer Service
Reports To: Customer Service Manager

JOB SUMMARY
The Customer Service Representative is responsible for providing effective customer service for patients and centers by using excellent, in-depth knowledge of revenue cycle management and programs as well as communicating effectively with team members within the customer service department.

ESSENTIAL FUNCTIONS OF THE JOB

  • Listen and respond to patient’s needs and concerns.
  • Able to answer and resolve a volume of over 50 incoming calls from patients daily.
  • Review or make changes to patient’s accounts.
  • Handle complaints.
  • Record details of customer contacts and actions taken.
  • Research answers or solutions as needed.
  • Perform insurance verification to determine coverage and benefit eligibility of patient.
  • Respond promptly to inquiries, concerns and problems related to billing.
  • Maintain a positive dialogue and collaborative working environment.
  • Knowledge of HIPAA rules and regulations.
  • All other duties as assigned

SKILLS AND ABILITIES

  • Preferred knowledge of medical terminology, documentation standards, and third party billing.
  • An overall knowledge of functions & activities of medical offices/hospitals.
  • An understanding of compliance, skill in researching and resolving problems and issues.
  • Strong computer skills with knowledge of Microsoft Outlook, Word, Excel and practice management systems.
  • Excellent interpersonal skills with team members, management and other teams within the organization.
  • Excellent written and oral communication skills.
  • Strong team player.
  • Adherence to strict confidentiality.
  • Able to plan, analyze and prioritize workload.
  • Meet deadlines and function independently.
  • Able to work remotely and be independent.
  • Ability to perform position responsibilities with minimal supervision.

EXPERIENCE REQUIREMENTS

  • Three (3) to Seven (7) years’ experience in medical field, preferably in customer service.
  • Experience across multiple practice management systems, Intergy experience strongly preferred.

EDUCATION / CERTIFICATION REQUIREMENTS

  • High School Diploma or GED equivalent required.
  • Bilingual (English/Spanish)

PHYSICAL REQUIREMENTS ESSENTIAL TO PERFORM THE DUTIES OF THE JOB

  • Frequently remains in a sitting position at a desk to perform duties.
  • Frequently communicates with co-workers, customers, and contractors/vendors in person, on the telephone, and on the computer.
  • Frequently works in a well-lit room.
  • Frequently views the computer to perform duties.
  • Frequently uses the computer with fingers and hands for documentation and communication.
  • Occasionally stoops, bends, or kneels.
  • Occasionally exposed to outside elements when traveling for business.
  • Occasionally required to push and/or pull objects.
  • Occasionally lifts and/or carries objects weighing up to twenty (20) pounds.

COMPENSATION

  • Competitive salary and incentive bonus commensurate with experience along with Fortune 500 level benefits.

To apply send your resume to careers@altruis.com.